Teams - Forwarding Calls to a Call Group Tutorial
In this video, you will learn how to forward calls to a call group in Microsoft Teams.
By creating a call group, you can easily handle multiple phone calls.
Access the settings and select the Calls menu.
From there, click on Call group in the Also ring menu.
Choose the people in your organization who will be able to handle the calls, even if they don't have the option and dial plan in Teams.
You can decide how the calls should be made - either all at the same time or in a specific order.
If no one answers, the call will be forwarded to your voicemail.
You can also use your call group in case of non-response.
Once your call group is created, you can change it at any time.
This tutorial will help you efficiently manage incoming calls in Microsoft Teams.
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