Nowadays, digital technologies are constantly evolving. Businesses need to be flexible and at the same time, adapt quickly. The fact is that new applications and features are continuously released and for this reason, users must learn how to use these new tools and work with them. Find out why the manager is an important lever in adopting new tools and practices.


The evolution of business practices

There are 3 major developments:

First, the evolution of the tools. Indeed, on the market there are more and more innovative applications. For instance, Microsoft Teams was launched at the end of 2016. In less than 4 years, there have been many changes.

Then, once you have a new tool, it is your employees’ turn to evolve by changing their own habits. With change support and guidance, you can minimize the risk of resistance and speed up end user adoption.

Finally, when users have adopted their new tool, it is their attitude that will change and therefore the way they work. For example, I used to use Skype for Business every day. Then I was trained on a new tool: Microsoft Teams. And now that I know how to use Teams, I must change my routine and therefore my approach to work. That is, I am no longer sending an email to warn of the availability of a folder. I'm going to share it within a team so that my own team can contribute to it.

Today, most employees know only 4 main Microsoft tools: Word, Outlook, Excel and PowerPoint.

But what about all the others such as SharePoint, OneNote, Teams or Power BI?

Each tool can be used to run different tasks and the way to use this tool depends on the user’s trade. To learn more about using the right tool for the right task, find our Tool Selection Guide.

But how can these new digital tools be adapted to the needs of a department so that most people adopt them? This action plan relies partially on managers.


The manager’s key role in user adoption

The role of the manager is sometimes underestimated, yet each manager has an important role with both his team and management.

A manager must:

  • Lead his/her team to point out the direction to take
  • Set goals
  • Organize and distribute work at team level
  • Train staff
  • Monitor how well the organization works
  • Relay information to both his/her team and management

Managers must lead by example and embody it (Not: "Do as I say and not as I do").

It is important to rely on managers to transmit end user best practices while providing support and training to their teams when changing their digital tools and approach to work.


Sign up for this webinar: “Have you thought of managers for your Office 365 end user adoption?”

During this webinar, you will understand the importance of your managers in the Office 365 end user adoption and the need to provide support and training for a successful digital transformation.

Here are the Webinar’s key elements:

  • Introduction: Working with Office 365, what's the difference?
  • Why are managers important?
  • What are their missions?
  • How do I guide and support them?
  • Summary

See you on Tuesday, March 17 at 4:00 p.m. (Paris time); Our international Office 365 trainer: Dina will be hosting this webinar: Sign up!


During the webinar, ask your questions via chat. We will respond in a dedicated blog post!



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